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Closing your My Brook Account

We have changed from our current My Brook system to working with SH24 to provide contraception and STI testing online. This means that My Brook and it’s online services are unavailable. If you need help, please contact your nearest clinic.

What does this mean for me?

You won’t be able to use My Brook anymore to access online services from Brook.

Your My Brook account will automatically be closed by the 31st January. Don’t worry, essential information that you have provided or accessed through MyBrook (for example, test results or contraception requests) will still be available by contacting your local Brook service.

What if I am waiting for results or contraception?

If you have recently completed an STI test and are waiting for the results, you will still be contacted by text message. If you require treatment, your local Brook team will be in touch to help you access it.

If you have submitted a request for contraception, this will be processed by your local Brook team, and they will contact you to let you know they have posted it or to invite you for an appointment.

What will happen to my health data when My Brook closes?

If we have provided you with testing, contraception or treatment via My Brook, we will retain necessary data relating to your care in line with the NHS Records Management Code of Practice.

You can find more information about how we collect, store and use your data in our privacy notice: https://www.brook.org.uk/privacy-and-confidentiality/

If you have any questions about the use of your data you can contact Brook’s Data Protection Officer at dataprotection@brook.org.uk or you can write to them at Data Protection Officer, Brook, PO Box 78732, London EC2P 2TA.

Will you still offer online sexual health services?

Yes. We have launched a new service in partnership with SH:24. You can now request STI testing through SH:24 from our website. More information about other online services is available on the local service webpages:

There have not been changes to our in-person services. Please do not hesitate to reach out if you need help. You can find information about your local Brook service and other services near you here: https://www.brook.org.uk/find-a-service/